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Respecting your privacy
What kind of personal information does PVH Brands Australia collect and hold?
How and why does PVH Brands Australia collect and hold your personal information?
PVH Brands Australia will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner. PVH Brands Australia only collects personal information for purposes that are directly related to our business activities, and only when it is necessary for or directly related to such purposes. It is our usual practice to collect personal information about you (and possibly about your family) directly from you. This is done when we make a record of the personal information that is provided to us when you: - visit one of our websites; - fill out a hard copy or digital form; - give information to our sales representatives; - provide a testimonial, survey response or are part of a focus group; - apply for membership to any of our loyalty and marketing programs; - subscribe to marketing and sales materials or communications; - order or purchase goods or services from us; - request delivery or return of products; - make a purchase where we request to verify your identity; - complete and return to us a wholesale account application form; - post a review or comment on one of our websites or social media pages or post a rating or review or other user generated content on one of our websites or apps; - enter one of our competitions (or competitions run by our partners or associates); - provide services to us; - participate in promotional activities; - click on one of our advertisements or offers (by using technology such as ‘cookies’); - interact with us in relation to employment services, human resource management, and other corporate service functions; - communicate with us (including e-mail and telephone) for security, dispute resolution and training purposes and if we operate video and audio surveillance devices in our premises; - make a complaint or legal/ liability claims against us; and/or - contact us by telephone, mail, email, online or by any digital form or social media. Most of the personal information that we hold about you will be from your direct dealings with us, But we may also collect your personal information from a publicly available source. We will only do this if you have consented to the collection of your personal information, or if you would reasonably expect us to collect your personal information in that way. We may collect personal information from our business or related entities and affiliates which collected your information in a different country. We may also collect information about you by accessing data from other sources and then analysing that data with the information that we already hold about you in order to learn more about your preferences and interests. If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so). Minors are not allowed to provide any personal information to PVH Brands Australia without the consent of a parent or guardian.
How does PVH Brands Australia use your personal information?
Your personal information can be accessed by our employees to the extent that this access is required to enable them to perform their work for us. We use your personal information for a variety of reasons including to: - manage your requests for products and services including delivery, processing payments, providing refunds, discounts and incentives; - answer your inquiries and deliver customer service to you; - to tell you about other products that we think may be of interest to you; - to enable us to undertake a credit assessment; - maintain and improve customer services, including conducting product and market research and analysis; - to improve our operational processes, enhance your customer experience and to monitor and review our compliance with relevant regulations and codes of conduct in our dealings with you; - to monitor the quality, safety and efficacy of our products; - administer programs or events that are sponsored by PVH Brands Australia or our affiliates; - generate customer lists for the purposes of market research; - facilitate your interaction with us on our website; - consider any application for employment made by you; - meet our legal obligations and to notify you of matters that we are required to do so by law (such as product recalls); - interact with Regulators or other Government agencies; - manage and resolve any legal or commercial complaints and issues; - investigate fraud and to carry out loss prevention activities; - as part of buying or selling our businesses; and/or - carry out internal functions including training. Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.
In what circumstances will PVH Brands Australia disclose your personal information?
Who may we disclose your personal information to?
We may disclose your personal information to: - our business affiliates or related entities; - overseas PVH Brands Australia affiliates and other organisations engaged to assist PVH Brands Australia in human resource administration or to provide employee benefits; - professional advisers (such as lawyers, accountants or auditors) to the extent that is reasonably required; - payment systems operators and financial institutions; - third party service providers that provide us with communication (e-mail) or data storage services; - technology services including application, development and technical support, processing, storing, hosting and data analysis; - travel agents and other travel/ event related service providers involved in the organisation of conferences and similar events; - administrative services, including mailing services, printing, archival and contact management services; - third party agents or contractors with whom we contract in the ordinary course of business; - organisations authorised by PVH Brands Australia to conduct promotional, research or marketing activities; - upon lawful request from law enforcement agencies or government authorities; and/or - any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives. In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that those third parties undertake to protect your privacy.
We are committed to compliance with all laws and requirements relating to the use of your personal information for direct marketing. When you provide your personal details, you may consent to us using your personal information for direct marketing purposes (for an indefinite period). From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners or affiliates, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS or via social media. These communications may relate to products and services that we and our affiliates provide, and other products that may be of interest to you. PVH Brands Australia also hopes to deliver to you advertising for products and services that you need or want. For example, PVH Brands Australia partners with websites with whom you have shared your interests and asks that they serve our ads to users who have expressed an interest in PVH Brands Australia products. We may also partner with advertising companies to serve you ads based on your web browsing activity, purchases and/or interests. Some techniques for delivering content based on your interests are referred to as online behavioural advertising. If you do not wish to be contacted by PVH Brands Australia, please call our Privacy Officer/ Data Protection Officer in Australia on 02 93162800 or email us at firstname.lastname@example.org. If you would like PVH Brands Australia to send you a copy of this policy, please contact us and we will do so.
Does PVH Brands Australia disclose your personal information to overseas recipients?
In some circumstances, PVH Brands Australia may disclose your personal information to overseas recipients. If this occurs, we take steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the relevant privacy laws in relation to that information. Your personal information may be disclosed to other PVH Brands Australia entities, business partners and service providers in Australia and overseas. Our service providers are mainly located in Australia, New Zealand and the United States of America. However, from time to time we may need to engage a service provider in another country. We may also be required to report to regulatory authorities, within or outside of Australia, as required by law. Your personal information may be stored in a secure and/or encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on PVH Brands Australia’s behalf). By providing us with your personal information, you are agreeing to the disclosure of your personal information to third parties operating outside of Australia. PVH Brands Australia will take all reasonable steps to ensure that any personal information we disclose overseas is handled in accordance with the law. Sometimes we make the business decision to use third party platforms and services to process sales, provide web support, send marketing messages, deliver products or otherwise provide data storage and processing services. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. These services may also involve geographic locations which change from time to time which include data protection and processing efficiency. Where these services are used by us, it may not be practicable for us to notify you of which country your personal information may be located in.
Use of Government Identifiers
PVH Brands Australia will not use Government Identifiers, such as Medicare numbers, or a driver’s licence number as its own identifier of individuals.
Information security and website usage
We hold personal information electronically and in hard copy form, both at our own premises in Austraila and with the assistance of our service providers. We have a number of security controls in place and we take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure. Our computer systems may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, the personal information that we handle. Examples of these measures include: - control of access to personal information through access and identity management systems (such as passwords); and - PVH Brands Australia personnel are bound by and trained on internal information security policies and are required to keep personal information secure at all times. - PVH Brands Australia also has policies in place for data retention across all key areas. We keep your personal information for as long as it is required to provide you with the products you requested from us and to comply with legal requirements. If we no longer - require your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your personal information. Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet. Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. Cookies help provide additional functionality to the web site or to help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g. how and when pages in a site are visited and by how many visitors). We are also able to offer our visitors a more customised, relevant experience on our sites using cookies by delivering content and functionality based on your preferences and interests. If you have provided us with personal information (e.g. through a registration or a request for certain materials), we may associate this personal information with information gathered through cookies. This allows us to offer increased personalisation and functionality. In all cases in which cookies are used, the cookie will not collect personal information except with your explicit permission. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to precent your browser from accepting cookies. Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third party websites. These links are provided for your convenience and do not represent PVH Brands Australia’s endorsement of any linked third party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.
How you can access or correct your personal information
You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request. You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request. If you believe that your personal information is not accurate, complete or up to date or you wish to request that we delete (or refrain from processing) any of your personal information that we handle, please call our Privacy Officer/ Data Protection Officer in Australia on 02 93162800 or email us at email@example.com. If you would like PVH Brands Australia to send you a copy of this policy, please contact us and we will do so.
How you can notify us of a privacy concern or contact our Privacy Officer/ Data Protection Officer