SIGN UP TO BE A VIPHERE

FREE SHIPPING ON ALL ORDERS OVER $100

25% OFF* FULL PRICE

Delivery

An update from Australia Post due to the increasing impact of COVID19

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

The delivery time for Victoria may increase up to fifteen days

The delivery time for Perth and Brisbane may increase up to five days

The delivery time for North Queensland may increase up to seven days

The delivery time for Tasmania may increase up to three days

Australia Post have implemented additional measures with their delivery drivers, posties and Post Office staff for delivery or collection of parcels due to the increasing impact of coronavirus. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

These measures will apply to all Australian ecommerce orders placed on au.tommy.com


DHL eCommerce Solutions Australia - International Shipping Updates as at 18 June 2020

International postal deliveries continue to be impacted by the global COVID-19 pandemic. Delivery to New Zealand is estimated 5-15 Business Days.

Delivery delays are due to a combination of factors, including:

  • Reduced air freight capacity
  • Peak season volume in local postal networks
  • Government restrictions
  • Additional safety measures including split shifts and reduced operating delivery days with local postal agencies

You can track your shipment here, once your shipment arrives in the destination country please use the “Local Tracking Number” to follow up with the local postal agency.

Free Shipping within Australia

au.tommy.com offers free standard shipping via Australia Post eParcel on all orders of AUD$100 or more (after discounts have been applied) within Australia. For orders below AUD$100, a shipping rate of AUD$7.95 applies. Delivery times quoted from when your order leaves our warehouse. Orders can take up to 2-3 business days to dispatch from order date.

Do I Need To Sign For My Parcel?

If no one is present to accept your delivery, the parcel will be dropped at your local post office for collection.

How Do I Track My Order?

When we have dispatched your order, you will receive a shipping notification email with a link to to track your order's progress. You will also receive an SMS message when your order is out for delivery.

Free Shipping to New Zealand

au.tommy.com offers free standard shipping to New Zealand on all orders of AUD$100 or more. For orders below AUD$100, a shipping rate of AUD$10 applies. All orders are shipped via DHL. Delivery times quoted from when your order leaves our warehouse. Orders can take up to 2-3 business days to dispatch from order date.

How Do I Track My Order?

When we have dispatched your order, you will receive a shipping notification email with a link to track your order's progress.


International Shipping

au.tommy.com ships to Australia and New Zealand only.

Major Sales Event – Shipping & Delivery

During these times, it may take us a little longer to dispatch your order. This could be between 2-10 working days of the order being placed.