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Terms and Conditions
DELIVERY INFORMATION
Due to Public Holidays, please allow for delays in dispatch and delivery throughout the Holiday period. We're working to deliver to you as quickly as we can and appreciate your patience.
Monitor your delivery via the Australia Post app or stay updated on service disruptions across the Australia Post network here.
Standard Shipping - FREE for orders over $100 or $7.95 for orders under $100.
| Location | Estimated Delivery Time |
| NSW, VIC, QLD, ACT, SA, TAS | 3 - 5 Business Days |
| WA, NT | 7 - 10 Business Days |
Express Shipping - $12 for all orders (currently unavailable)
| Location | Estimated Delivery Time |
| NSW, VIC, QLD, ACT, SA, TAS | 1 - 3 Business Days |
| WA, NT | 3 - 5 Business Days |
Delivery Times
Orders are shipped on business days (excluding weekends and public holidays). Please allow extra time for dispatch during sale periods.
Standard Shipping
au.tommy.com offers free standard shipping via Australia Post eParcel on all orders of AUD$100 or more (after discounts have been applied) within Australia. For orders below AUD$100, a shipping rate of AUD$7.95 applies. Delivery times are quoted from when your order leaves our warehouse.
Express Shipping - Currently unavailable. We hope to have this service active again soon and apologise for any inconvenience
Do I need to sign for my delivery?
If no one is present to accept your delivery, the parcel will be dropped at your local post office for collection.
How do I track my order?
When we have dispatched your order, you will receive a shipping notification email with a link to to track your order's progress. You will also receive an SMS message when your order is out for delivery with the driver.