Free Shipping within Australia
au.tommy.com offers free standard shipping on all orders of AUD$100 or more within Australia.
For orders below AUD$100, a shipping rate of AUD$10 applies. All orders are shipped by either StarTrack or Australia Post.
Estimated Shipping Times
Orders placed will usually be dispatched within 1-3 working days. During and after busy sale periods, this may increase to 3-7 working days. Our warehouse ships between Monday to Friday (excluding national and NSW public holidays).
Estimated shipping times for StarTrack and Australia Post are between 1-2 working days from date of dispatch. Please note that delivery times after dispatch cannot be guaranteed by au.tommy.com as deliveries are made by third parties such as StarTrack, Australia Post or an independent courier service.
Do I Need To Sign For My Parcel?
To ensure your order reaches you, a signature is required upon delivery. If no one is present to accept your delivery the driver will leave your parcel in a secure location at the delivery address. The delivery driver will use their discretion to determine if this is a secure location. In any case the delivery driver deems the location unsafe, the parcel will be dropped at your local post office for collection.
How Do I Track My Order?
When we have dispatched your order, you will receive a shipping notification email with a link to the relevant partner carrier's website to track your order's progress.
Shipping To New Zealand
For all New Zealand orders, delivery of AUD$14.95 applies. New Zealand orders are delivered by Mainfreight or other independent courier companies. Please ignore the tracking information in your shipment email. Your tracking details will be emailed to you separately. New Zealand orders are collected from our Warehouse in Australia on Tuesdays and Fridays. Please allow a further 5-10 days once your items have been shipped from our warehouse in Sydney.
au.tommy.com ships to Australia and New Zealand only.
Major Sales Event – Shipping & Delivery
Occasionally, we participate in major, limited time only events, and the nature of the event means that we are unable to include free shipping. On these occasions, free shipping will be disabled at checkout.
Also at these times, it may take us a little longer to dispatch your order. This could be between 2-10 working days of the order being placed.